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Administration & Finance
Student Protection & Assistance
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Refund (Transfer/Withdrawal) Policy (Click for Translation in Chinese / Malay) Transfer / Withdrawal The Institute takes effort to conduct pre-course counselling programme and establish sufficient communication channels to disseminate appropriate information to the students prior to them enrolling into the programme. This is to ensure that potential students have sufficient information to help them decide in their Institute and course interest, and prevent them from unnecessary withdrawal in the midst of the course. However, should the student wish to withdraw from a course, the Institute have a withdrawal Policy in place to facilitate such requests. All students who wish to withdraw from a course have to submit a withdrawal letter, with relevant supporting documents (if any). Upon receipt of the application and documents, a counselling session will be arranged by the Institute for the Operations Manager to meet up with the student, and his parent / guardian if the student is below 18 years of age. The school will discuss and find out the reason(s) behind the withdrawal and work with the student to resolve issues and come out with solutions where possible. If the student (supported by parent / guardian if student is below 18 years of age) still decides to withdraw, the school will consider the reasons behind the withdrawal request, recommend the approval accordingly and proceed to make any refund (if any) according to the Refund Policy. All students will receive the final results of their withdrawal requests within a maximum period of 28 days from date of submission of such requests. The Institute will also follow up with ICA to cancel the student pass for cases of withdrawal. The Institute will follow up with the FPS provider to coordinate any refund (if any) from FPS. A student who requests for transfer / withdrawal within the Institute or requests to transfer to another school shall be deemed to have withdrawn from the course and the same refund policy applies.
Refunds for Withdrawal for Course Request for transfer / withdrawal must be made in writing and submitted together with supporting documents to the Institute within 30 days notice. A student who requests for transfer / withdrawal within our Institute / requests to transfer to another school shall be deemed to have withdrawn from the course and the same refund policy applies Our refund schedule:
All refund shall ba made in cheque within (7) working days following the approval to the student's request of withdrawal. Cooling-Off Period The student is given a cooling-off period of 7 days maximum refund after the date of contract signing. The student can receive the maximum refund stated in the standard school contract if he / she withdraws from the course within 7 days after signing of the contract. This cooling-off period of 7 days will supersede the refund policy. However, the refund policy will take precedence after the 7 days of cooling period. Deemed Withdrawal A Student who transfers from the Course to another course with the PEI shall, for the purposes of this Clause 2, be deemed to have withdrawn from the Course and the provisions of Clause 2.4 shall apply save as otherwise agreed between the PEI and the Student. Change of Course Further transfer / withdrawal a fresh Student Contract under this format shall be executed between the Institute and the Student for any change of Course, whether with the same Institute or otherwise. |
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