Administration & Finance

• Registration
• Placement Fees
• Refund (Transfer/Withdrawal) Policy
• Eligibility for Funding

Student Protection & Assistance

• Student Redress Policy
• Fee Protection Scheme (FPS)
• Student Pass for
  International Students

Student Feedback and Feedback Management

The Institute has put in place the feedback channel, through the School Student Survey forms that will be completed by the Institute students after every end of the modules. It gives students the opportunity to tell us about their experience with the services and facilities, teaching, learning quality and appropriateness of the course material.

Student can also speak to our staff on any feedback.

The Institute will keep the student informed of the status of the feedback investigation. Initial response to a complaint by the Institute should be within 2 days upon receipt.

The Institute shall resolve feedback within a maximum of 21 days upon receipt of the feedback. A feedback investigation will be given to the student.

Dispute Resolution Policy

The Institute is committed to build up a trusting and harmonious relationship with students by establishing processes and procedures that provide students with sufficient information to make informed decisions at the point of registration with the Institute. The Institute also takes effort to set policies, terms and conditions that are fair to the students, and look into the students' development and well being.

Thus the Institute takes a serious view on students' grievance or complaints. The Institute will involve management level staff and the CEO where necessary, in the resolution of any grievance and complaint from students. The nature of the grievance/complaint will be investigated and the student will be updated on the progress and course of action(s) taken. All students' grievance/complaint will be resolved within a period of 21 working days from the date of receipt of the grievence/complaint. Should the Institute require more than 21 working day period to resolve the grievance/complaint, the student's agreement will be sought.

In the event that the student and the Institute are unable to resolve the dispute in accordance with the grievance procedure above, the student and the school shall refer to mediation at the Singapore Mediation Centre (SMC)or Singapore Institute of Arbitrators (SIArb) through the CPE Student Service Centre pursuant, and only in respect of such decision of the Singapore Meditation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) shall be final and binding on all paties.

The student and the Institute hereby agree to such procedures and to pay such fees as the CASE Mediation Centre may prescribe from time to time for the purpose of resolving their dispute.

All foreign students will also enter a Fee Protection Scheme (FPS) (insurance) with the Institute that will safeguard their payments made to the school for course fees.

Fee Protection Scheme (FPS)